HP has issued a recall of 41,000 of their batteries inside of select laptops.  The HP battery recall involves the lithium-ion batteries that come with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion notebook computers.  The primary concern is that these battery cells have been found to have a tendency of overheating to the point that they pose a risk of fire and burn hazards.  So far, HP has received seven reports of battery packs overheating to the point of melting, and even charring.  HP is also reporting four instances of property damage totaling roughly $4,000.  These particular models could have been purchased at Best Buy, Wal-Mart or Costco, at authorized HP dealers nationwide, or online at www.hp.com from March 2013 through August 2015.  The batteries were included in a wide range of notebook computers with costs ranging from the entry-level price points (about $300), all the way to the top of the line machines ($1,700 roughly).  The following bar codes are what you’ll need to look for if you have one of these models of notebook computers.  The bar codes are located directly on the battery, so you’ll want to pull the battery from the bottom of your laptop and check:

  • 6BZLU
  • 6CGFK
  • 6CGFQ
  • 6CZMB
  • 6DEMA
  • 6DEMH
  • 6DGAL
  • 6EBVA

Consumers are urged to immediately stop using models which contain the recalled batteries.  The best course of action to take is to contact HP for your free replacement battery, which you are entitled to if your laptop model and battery were one of the affected units.  You can reach HP toll-free at (888)202-4320 from 8:00 a.m. to 7:00 p.m. Central Time, Monday through Friday.  You can also visit www.hp.com/go/batteryprogram2016 – the official HP Battery Recall page, where you can request your replacement battery there.  Of course, if you’re confused or unsure of what you have, you can always call your friendly, local computer technicians right here in the heart of Tyler, TX!

ETV Software’s Computer Repair in Tyler

1333 South Beckham Avenue, Tyler TX 75701